Business Practices Survey: 2001

Highlights

Thirty-six percent of New Zealand businesses have a website. The level of sales generated through the Internet is estimated to be 0.3 percent of total operating income of New Zealand businesses.		Seventy-five percent of businesses have set procedures for dealing with customer complaints.
Seventy-nine percent of businesses regularly use email. The most common use of email is to communicate with customers and suppliers.		Eighty percent of businesses have a formal system in place to manage the storage and retrieval of information.
Eighty percent of businesses use information technology for accounting systems.		Sixty-two percent of businesses have in the last three years offered new or significantly improved products to their customers.

Graph, Use of Information Technology in New Zealand Businesses.

Brian Pink	30 January 2002
Government Statistician	Cat 01.503 Set 01/02 – 120